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Process focused materials

The following materials are available to directly support process teams in their efforts to deploy a practical implementation of the systematic QFD based approach :

Presentation materials in MS PowerPoint™ format:

• The concept of business processes (826 KB)
• Process ownership and its responsibilities (692 KB)
• Process visioning. (193 KB)
• Developing process proposals (104 KB)
• Process management. (156 KB)

Basic Guidelines in Adobe Acrobat™ format:

• Performance measurement (652 KB)
• Process mapping. (410 KB)

Workshop exercises in MS PowerPoint™ format:

• Developing effective measures and targets (141 KB)
• Defining processes for the organisation. (231 KB)

Basic Templates in MS Word™ format:

• Session plan (83 KB)
• Process proposal (34 KB)
• Process proposal example. (38 KB)
• Session plan for process management meetings. (143 KB)

Basic tools in MS Excel™ format:

• Quadrant chart template. (211 KB)